References in this Privacy Policy Statement to DukesHill. We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

Secure Shopping

Shopping on the internet can feel unsafe and insecure. https://www.dukeshill.co.uk is a secure site that uses Secure Sockets Layer (SSL) 128-bit encryption, which is the highest level possible to safeguard your details. It provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details during transmission.
 

What happens to the information you provide?

Details we require from you when placing an order are; name, delivery address, daytime contact number, card type, card number, expiry date and full billing address. We will also ask for the CV2 security digits from the back of your card. These represent an added safeguard to the unauthorised use of your card and are for your own protection. Card security is a high priority for us and we have taken every precaution to ensure that this information is collected and stored accurately, confidentially and without danger of unauthorised access.

Once your order has been transferred to our order processing system all credit card details are removed from our website as an added precaution, and our sales order processing system and internal network are protected by the latest proxy technology. This does mean you must give your card details every time you place an order with us but this is minor and does ensure that it is totally safe to shop with DukesHill.

Your data is secured by Globalsign. You can verify this by clicking on the logo.
 

 
What information do we collect?

When a purchase is made on our site, we ask for your name, delivery address, telephone number, home address and email address for sending order confirmation, for mailing or newsletter sign-ups. We also ask for payment method details to process your order. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. We will not use the tool to collect any personally identifiable information or credit card numbers. Data collected by this service is used to improve our website usability.
 

What will your data be used for?

Your data will enable us, to fulfil your order, and for statistical or survey purposes to improve this website and our services to you. We will also send you from time to time (by email & post) information about products and services and details of promotions and special offers from DukesHill.

If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

• Manage your contact preferences within the privacy settings section in your DukesHill website account.

• All email messages and email newsletters will contain information on how you can unsubscribe.

• Send an email to our customer services team via our feedback form writing "unsubscribe" in the subject heading.

• Call our customer services on 0345 222 0153.

• Write to us at DukesHill Ham Co. Ltd. Lodge Park, Hortonwood 30, Telford, TF1 7ET.

• Please allow up to 14 days for your preferences to take effect.
   

Cookies

A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. They are used by websites to collect information, such as how many people visit and return to the site, what products are being bought and to make certain parts of the site work properly. We use cookies for a number of purposes including helping us to manage a customer when they are logged in or out, ensuring the authenticity of registered customers or monitoring traffic and providing mechanisms for online shopping.

If you are a non-registered user you are sent an anonymous cookie to help us keep track of your browsing patterns so that we can recommend items to you.

Whilst you don't need to accept cookies to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online.

.ASPXANONYMOUS This cookie is used by sites using the .NET technology platform from Microsoft. It enables the site to maintain an anonymous user-id to track unique users within a session without them logging in or otherwise identifying themselves. The main purpose of this cookie is: Strictly Necessary"

_ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default, it is set to expire after 2 years, although this is customisable by website owners. The main purpose of this cookie is: Performance.

_gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. The main purpose of this cookie is: Performance.

_gid This cookie name is associated with Google Universal Analytics for website reporting. It appears to store and update a unique value for each page visited. The main purpose of this cookie is: Performance.

ASP.NET_SessionId General purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server. The main purpose of this cookie is: Strictly Necessary.

cookieStatus  

 

language There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. The ICC category given here is based on this usage. The main purpose of this cookie is: Functionality.

 

Information we share with others

Occasionally we make details of our mailing list available to other reputable organisations and trusted retailers. You have the option to change your contact preferences in the privacy settings section within your DukesHill website account. We may also share non-personal summary information about item purchases with these companies.

From time to time we offer products for sale which are sent to you direct from the producer. In these instances we will supply the necessary address details to the supplier, solely for the purpose of shipping the items; at the present time, this applies to supplies of Copas Bronze Turkeys, which are supplied by Copas Traditional Turkeys Ltd., King’s Coppice Farm, Cookham, SL6 9UB.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please call us on 0345 222 0153 or write to us at our address.

If you subsequently change your mind about receiving emails about discounts and promotions from us, or from other respected companies, every time you receive such emails you have the option to unsubscribe. Whilst we take every precaution to ensure that all other respected organisations selected by us uphold the same standards of privacy and security as we do, we are not responsible for their actions.

 

 

 

Reviews

We use a review service called Growave to gather valuable feedback. Around 7 days after receiving your order, we may send you an email inviting you to review our service and rate the product that you purchased. 

Once a review is submitted, it usually takes 24 hours for your review, question or answer to appear on the website providing it adheres to our publishing guidelines.

We may in our absolute discretion accept or reject any product review which may be submitted to us and may edit any such review for both length and/or content as we see fit. All reviews are submitted on the basis that we may use the review in any format and for any purpose as it sees fit and for any marketing or promotional purposes. We will not share any personal details.
 

Newsletters

Klaviyo, which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy or data & security policy.

Last updated July 2023.