Delivery Information

Everything You Need To Know About Your DukesHill Delivery

At DukesHill, we believe great food should arrive exactly as intended — fresh, beautifully presented, and ready to be enjoyed. Whether you’re planning a special gathering, sending a thoughtful gift, or simply stocking up on your favourites, our delivery service is designed to give you complete confidence.

From carefully packed artisan hams to everyday essentials, here’s everything you need to know about how we deliver exceptional taste safely, reliably, and on time, all year round.

Frequently Asked Questions

Our standard UK Mainland delivery is £7.95 on orders under £40, and for orders over £40 delivery is FREE.

UK Highlands & Islands N. Ireland, Scottish Islands, Isle of Man, Scilly & Channel Islands delivery is £25 on orders under £40, and for orders over £40 delivery is £15.

From time to time, such as Christmas, these charges will vary depending on how much spend.
Small orders may be charged at the standard Mainland rate at our discretion.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Due to the short shelf life of certain products, some items can only be despatched on limited days of the week. This restriction will be reflected in the availability of delivery days when you go to the Checkout.

Please note for any pre-order items, you will need to select a delivery date with minimum days from your required delivery date as specified.

We double-check each order in the office, so if there are any issues with your order we will contact you by telephone or email during office hours.

If you have a complaint about our products or service please contact DukesHill as soon as possible on 0345 222 0153 to speak to a member of our customer service team or e-mail help@dukeshillham.co.uk

Please provide us with the full details of your order, including the order number, your name, the date of delivery and specific details about the problem that has occurred.

We can deliver to any UK address (not P.O Boxes) but some locations may have special delivery requirements and incur increased delivery charges. Please contact our customer service team for more information on delivery charges on 0345 222 0153.

Unfortunately, we do not deliver overseas. We are able to send most items to Northern Ireland (BT postcodes only).

All our products are delivered fresh and securely packed. Next-day delivery is available for most mainland UK addresses.

We recommend using frozen meat within one month for best quality. Longer storage may affect the taste and texture.

All chilled products are labelled with “use by date” and need to be consumed within that date.

Packaging varies by product and includes Modified Atmosphere Packaging (MAP) or vacuum packing to maintain freshness.

We recommend keeping your ham in its vacuum packaging until ready to use. A slight odour upon opening is normal and will dissipate within minutes. Once open, store cooked ham covered with greaseproof paper to prevent drying out. Avoid cling film or polythene, which can promote mould. Alternatively, use our Ham Storage Bag - a calico bag dampened with water and a splash of vinegar - to help maintain moisture in the fridge. Always store ham in a refrigerator.

Ham bags can be washed by hand using mild soap and warm water. Avoid machine washing to preserve the bag’s material and durability.

Once your parcel has been dispatched, you’ll receive an email from either DPD or APC with a tracking link so you can follow your order’s progress.

No, we work with APC and DPD to deliver all orders. They are trusted courier services known for reliable and timely deliveries.

We always instruct our couriers to leave your goods somewhere safe. We ask this as the products are fresh and it avoids them being returned to the depot; a few hours on your property is much better than them staying overnight in a warehouse.

Our couriers are quite happy to leave your parcel in a safe place e.g. on your porch, garage, shed or somewhere out of sight. We can also leave your parcel with a neighbour. Please add any delivery notes at checkout.

Your order will normally be delivered between 8.00 a.m. and 8.00 p.m. (this can sometimes be later during peak periods such as Christmas) on the date you choose. In most cases, you will be contacted by our delivery courier to give you a time slot for when to expect your delivery. In some circumstances, particularly in remote locations, we may use another carrier (such as Royal Mail), so a delivery time slot may not always be available.

Please note, particularly close to Christmas, our carriers will extend their delivery window to cope with increased workload and traffic. We would therefore always suggest that if you need the items for a particular event, consider taking delivery a day or two in advance.

Cardboard boxes – flatten and place in your household recycling bin.

Paper insulation – this can also be recycled with your paper and cardboard.

Plastic film or pouches – check your local supermarket’s soft-plastic recycling collection point.

Ice packs – once defrosted, you can either:

Reuse them at home (they’re handy for picnics, cool bags, or first aid), or
Empty the non-toxic contents into your sink and recycle the outer plastic where soft plastics are accepted.

For full details on recycling and our environmental efforts, please visit our Social Responsibility – DukesHill page.