Here you will find answers to our most-asked questions


Important information about your online order

Due to the short shelf life of certain products, some items can only be despatched on limited days of the week. This restriction will be reflected in the availability of delivery days when you go to the Checkout.

Please note for any pre-order items, you will need to select a delivery date with minimum days from your required delivery date as specified.

We double-check each order in the office, so if there are any issues with your order we will contact you by telephone or email during office hours. 

Where can I find allergen information?

Some of our products contain ingredients that are known to be allergens such as Nuts, Mustard, Wheat, Barley, Milk, Soya, Celery, Eggs, Sulphites, Fish, Crustaceans and Molluscs and will be highlighted in bold on our labels, and below the product description on our website. If you are in doubt or would like any further information, please call our Allergens.

Helpline: 0800 0886 574 during office hours.

Please remember also that nearly everything we sell is suitable for home freezing, so we'd urge you to take the opportunity to make up your order with other products you enjoy or would like to try in the future!

Is there a minimum order?

Don't worry, we do not have a minimum order. However, we do ask our customers to recognise the rising costs of insulated packaging and delivery and try to place larger orders where possible.

Remember, if your order is above our current threshold (see your brochure or click here for delivery info), you will not pay any delivery charges for delivery to Mainland UK addresses.

Please remember also that nearly everything we sell is suitable for home freezing, so we'd urge you to take the opportunity to make up your order with other products you enjoy or would like to try in the future! 

When do you take payment?

When you place your order we will normally ship your goods straight away, unless you request us to delay delivery until a more convenient date in the future. Payment is therefore taken at the time the order is placed through our secure payment gateway.

How can I pay for my order?

Secure payment for online orders can be made by credit/debit card, Paypal, Amazon Pay, Google Pay, or Apple Pay.

For orders placed by telephone, we accept all major cards including American Express (but not Diners Club).

You can also pay using DukesHill Gift Vouchers. All payments should be in sterling GBP.

Do you do gift vouchers?

Yes, we offer Gift Vouchers in multiples of £25, £50 or £100 value.

Our gift vouchers are available for purchase either via our website or over the telephone. They can be redeemed over the phone or online. 

How do I cook my food?

Full cooking instructions are provided with every product, additionally, we have instructions for individual products listed on our website.  You will see this listed under the product description.

If you are still unsure you can contact a member of our customer service team on 0345 222 0153.

Is your site secure?

Our website is protected by a GlobalSign Secure SSL. SSL stands for Secure Sockets Layer and in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing anyone from reading and modifying any information transferred, including potential personal details. We do not hold or see any payment information on our site or servers, all payment data is fully encrypted and only readable by your banks security system. 

How do I cook my ham?

Prior to cooking, a York or Shropshire Black ham should be soaked in cold water for at least 24 - 48 hours, changing the water once or twice. The length of soaking will affect the final saltiness of the meat. The Wiltshire hams and the “Freezer Selection Pack” joints are brine cured and do not need soaking prior to cooking. When ready to cook, place in a large saucepan and cover with cold water, bring slowly to the boil and barely simmer for approximately 25 minutes per pound. Unless you want to serve it hot, let it cool in the cooking water.

If you wish to bake it, we recommend simmering for 20 minutes per pound, followed by baking at gas mark 5, 190ºc or 375ºF If you have a meat thermometer, the ham is cooked once it has an internal temperature of 70ºc or 158ºF.

How do I reheat my ham?

Our cooked hams can be reheated to produce an excellent hot meal. Put the ham in a roasting tray with a little liquid (stock, cider, wine or water) to keep it moist and seal tightly with a tent of foil.

Bake at around 160ºc or 320ºF until heated sufficiently. Allow two hours for a whole ham to be heated all the way through.

How do I store my ham?

We would advise that you leave the ham in its vacuum packaging until you are ready to use it. When you first take the meat from the vacuum pack you may notice a slight odour. This is normal with traditionally cured ham and will fade in a few minutes.

Once open, keep cooked ham covered with greaseproof paper to prevent the ham from drying out. Never cover your ham with polythene or cling film, as this will encourage the development of mould. An alternative is to use our Ham Storage Bag, a calico bag that can be dampened with some water and a splash of vinegar and will do a great job of keeping your ham moist in the fridge.

We would always recommend storing your ham in a refrigerator.

What if there is something I'm not happy about?

If you have a complaint about our products or service please contact Dukeshill as soon as possible on 0345 222 0153 to speak to a member of our customer service team or e-mail Please provide us with the full details of your order, including the order number, your name, the date of delivery and specific details about the problem that has occurred.

If you can't find the answer you are looking for, please contact us using the form below and our wonderful customer service team will be in touch as soon as possible.

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