We are DukesHill. Let us explain a little more about what our guarantee means and why it is so much more than just words to all of us at DukesHill.
"Our aim is always to exceed your expectations in terms of product quality, value for money and service. If we have fallen short of that standard, please let us know and we will be happy to do our utmost to rectify the situation where possible".
In short, the only thing that matters to us is that you, our customer, get the great eating experience that you have paid for. To that end, we do everything we can to produce the finest British hams and source the very best quality products without compromise.
We are a small company based in Shropshire - and we love what we do. We produce our hams and other fine foods by hand, the old-fashioned way.
We care about flavour and texture rather than speed and yield so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our products are full of flavour.
We firmly believe that only happy pigs make good ham. All our outdoor-bred British pigs are reared with particularly high regard for animal welfare. We never add artificial flavourings and colourings to anything we produce.
We hope this gives you some idea of how seriously we take our commitment to providing you with top-quality food and - perhaps even more importantly putting things right when we slip up.
To that end, we have a dedicated telephone line that you can call, during office hours so you can talk to one of our wonderful team members on 0345 222 0153. You can order with complete confidence - We promise that we will do everything in our power not to let you down.